We want you and your little dancer to love every Miss Camille piece. If something isn't quite right, here is how to arrange a return or exchange.
How to Start Your Return
- Email us via our Contact page within 14 days of delivery.
- Include your order number, the item(s) you'd like to return, and the reason.
- We'll reply with return instructions and the return address.
- Once your item arrives back to us in original condition, we'll process your refund or exchange.
What Can Be Returned
- Unused items in their original condition, within 14 days of delivery.
- Items with tags or packaging intact where applicable.
Final Sale
Because they are created especially for you, made-to-order and personalized items (including signed books and albums) are final sale and cannot be returned unless they arrive damaged or faulty.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with a photo. We'll make it right at no cost to you.
Return Shipping
Return shipping is the customer's responsibility unless the return is due to our error (damaged, faulty or incorrect item). We recommend a tracked service, as we can't be responsible for items lost in transit.
Refunds
Once we receive and inspect your return, your refund is issued to the original payment method. Please allow a few business days for it to appear, depending on your bank.
Full details are in our Refund Policy. Questions about a return? We're here to help.